Shipping & Returns
Everything you need to know about shipping, special orders, returns, refunds, and exchanges at Grom Dudes Garage.
Shipping Information
At Grom Dudes Garage, we strive to ensure that every order is handled with care and delivered promptly.
Special Orders
Items not regularly stocked in our store are considered special orders. A special order may also include any item that a customer requests by providing a specific manufacturer or distributor part number.
Special Orders
- Special orders require full payment at the time of ordering.
- Orders will be processed and fulfilled once payment is received and the item is available.
- Delivery or pickup will be coordinated once the item arrives at our store.
Store Pickup
- Special orders must be picked up within 14 days of delivery to our store.
- Items not picked up within this period will be considered abandoned.
- Payment for abandoned special orders is non-refundable.
Returns & Exchanges
We want you to be fully satisfied with your purchase. If you are not, returns may be made under the following conditions:
Return Requirements
- Return Period: Items must be returned within 30 days of delivery.
- Condition: Returned items must be unused, uninstalled, in their original packaging, and in resellable condition.
- Documentation: Original receipts, manuals, tags, and any included accessories are required.
- In-Store Returns: A valid receipt or invoice is required.
Restocking & Non-Returnable Items
- Returns are subject to a 25% restocking fee.
- Electrical components are not eligible for return.
- Consumables are not eligible for return.
- Clearance or closeout merchandise is not eligible for return.
- Gift cards and special-order items are not eligible for return.
How to Initiate a Return
Contact Us
Contact our team with your order number at sales@gromdudesgarage.com or (216) 202-0507 .
Get Your RA Number
Our team will provide a Return Authorization (RA) number and return instructions.
Send It Back
Securely pack the item in its original packaging and ship it using a trackable method.
Refunds
Refund Processing
- Refunds will only be issued after the returned product is received and inspected.
- Approved refunds will be processed back to the original payment method within 5–7 business days.
Shipping Fees
Shipping fees are non-refundable.
Any applicable restocking fee will be deducted from the refund amount.
Exchanges
We don't offer exchanges at this time.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
What We Need
- Notify us within 5 business days of delivery.
- Provide photos of the packaging.
- Provide photos of the product.
What Happens Next
Once verified, we will arrange for a replacement or refund.
Additional Policies
- Refused Packages: If a package is refused at delivery, the cost of return shipping and a 25% restocking fee will be deducted from the refund.
- Lost or Stolen Packages: Once a package is marked as delivered by the carrier, Grom Dudes Garage is not responsible for lost or stolen packages. Please ship orders to a secure address.
- Service Area: We currently ship only within the United States. Orders placed outside this area may be canceled and refunded.
- Pricing Errors: We strive to keep all pricing accurate; however, errors may occasionally occur. If an item is listed with an incorrect price due to a technical, supplier, or human error, Grom Dudes Garage reserves the right to cancel the order and issue a full refund prior to shipment. If payment has already been processed, a full refund will be sent to the original payment method.