Shipping Information

At Grom Dudes Garage, we strive to ensure that every order is handled with care and delivered promptly.

  • Order Fulfiliment: All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.

  • Shipping Carriers: We ship using trusted carriers, including UPS, FedEx, DHL, and USPS, depending on location and order size.

  • Estimated Delivery Times:

    • Standard Shipping: 2–7 business days

    • Expedited Shipping: 2–3 business days

    • Overnight Shipping: 1 business day (availability varies by location)

  • Tracking: Once your order ships, a confirmation email with tracking details will be sent.

Special Orders

Items not regularly stocked in our store are considered special orders. A special order may also include any item that a customer requests by providing a specific manufacturer or distributor part number.

  • Special orders require full payment at the time of ordering.

  • Orders will be processed and fulfilled once payment is received and the item is available.

  • Delivery or pickup will be coordinated once the item arrives at our store.

  • Special orders must be picked up within 14 days of delivery to our store. Items not picked up within this period will be considered abandoned, and payment is non-refundable.

This policy ensures availability, confirms your commitment to the order, and allows us to manage inventory efficiently.

Returns & Exchanges

We want you to be fully satisfied with your purchase. If you are not, returns may be made under the following conditions:

  • Return Period: Items must be returned within 30 days of delivery.

  • Condition of Items: Returned items must be unused, uninstalled, in their original packaging, and in resellable condition.

  • Documentation Required: All returns must include original receipts, manuals, tags, and any included accessories.

  • In-Store Returns: A valid receipt or invoice is required for all in-store returns.

  • Restocking Fee: All returns are subject up to a 25% restocking fee. This fee will be deducted from your refund amount.

  • Non-Returnable Items: Electrical components, helmets, consumables, clearance or closeout merchandise, gift cards, and special-order items are not eligible for return.

  • All helmet sales are final. Due to safety and hygiene concerns, helmets may not be returned, exchanged, or refunded under any circumstances.

How to Initiate a Return

  • Contact our team at sales@gromdudesgarage.com or call us at (216) 202-0507 with your order number.

  • Our team will provide you with a Return Authorization (RA) number and return instructions.

  • Pack your item securely in its original packaging and include the RA number clearly on the outside of the box.

  • Ship the item back using a trackable method. Customers are responsible for return shipping costs and label unless the item was defective or shipped in error.

Refunds

  • Refunds will only be issued after the returned product is received and inspected.

  • Approved refunds will be processed back to the original payment method within 5–7 business days.

  • Shipping fees are non-refundable.

Exchanges

  • We don’t offer exchanges at this time. If you’d like a different item, please return your original purchase for a refund and place a new order for the desired product.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  • Notify us within 5 business days of delivery.

  • Provide photos of the packaging and product.

  • Once verified, we will arrange for a replacement or refund.

Additional Policies

Refused Packages: If a package is refused at delivery, the cost of return shipping and a 25% restocking fee will be deducted from the refund.

Lost or Stolen Packages: Once a package is marked as delivered by the carrier, Grom Dudes Garage is not responsible for lost or stolen packages. Please ship to a secure address.

Service Area: We currently ship only within the United States. Orders placed outside this area may be canceled and refunded.

Pricing Errors: We strive to keep all pricing accurate; however, errors may occasionally occur. If an item is listed with an incorrect price due to a technical, supplier, or human error, Grom Dudes Garage reserves the right to cancel the order and issue a full refund prior to shipment. If payment has already been processed, a full refund will be sent to the original payment method.

Contact Us

For any questions regarding shipping, returns, or product support, please reach out to us:

Phone: (216) 202-0507

Email: sales@gromdudesgarage.com

We appreciate your business and thank you for choosing Grom Dudes Garage for your motorcycle parts and accessories needs.

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