Service Restrictions & Policies

Everything you need to know before scheduling motorcycle service with Grom Dudes Garage.

2006–2027
Eligible Model Years Name-brand street motorcycles
Appointment Required All motorcycles must be scheduled in advance

Motorcycles We Service

Service eligibility is based on the motorcycle's brand, model year, type, condition, and the work requested.

Accepted Motorcycle Brands

Yamaha, Kawasaki, Honda, Suzuki, BMW, Aprilia, Triumph, KTM, Indian, Harley-Davidson, Kymco, SYM, Vespa, Piaggio, Zero, and CFMOTO.

Brands We Do Not Service

Venom, Boom, XPro, DongFang, Jasscol, Hawk, Lifan, Vitacci, Roketa, IceBear, Lexmoto, Belmonte, HHH, Lamphle, and similar off-brand or imported motorcycles with known quality, reliability, or parts availability concerns.

Bicycles, E-Bikes & E-Scooters: We do not service bicycles, electric bicycles, or electric scooters.

Our Service Department

Along with being a motorcycle parts and accessories retailer, Grom Dudes Garage provides professional general maintenance and installation services. Our focused service menu allows us to concentrate on the work we perform most often and provide dependable, high-quality results.

General Maintenance
  • Tire installation and replacement
  • Brake pad and select brake component replacement
  • Oil, coolant, and other fluid services
Parts Replacement
  • Chain and sprocket replacement
  • Battery replacement
  • Clutch and stator services
Installations
  • Select aftermarket parts
  • Select motorcycle accessories
  • Installation availability varies by motorcycle
Service Availability: Availability depends on the motorcycle's year, make, model, condition, and the work requested.

Service Limitations

We are not a full-service repair shop. To maintain our focus on general maintenance and professional parts installation, we do not provide the following services:

Major Repairs & Tuning

  • Valve adjustments
  • Engine rebuilds
  • Timing chain or tensioner repairs
  • ECU tuning
  • Carburetor tuning or cleaning
Available: Clutch and stator services are available.

Specialty Work

  • Frame modifications or custom fabrication
  • Repair of damaged or bent wheels
  • Spoked wheel realignment
  • Extensive electrical diagnostics or repairs involving severe harness damage
Vehicle Types We Do Not Service: Off-road vehicles, parts removed from off-road vehicles, trikes, and Can-Am models.

Appointment & Drop-Off Policy

Scheduling helps us give each motorcycle the time and attention required for quality service.

Scheduled Appointments

All services require a scheduled appointment. Walk-ins are not accepted. Motorcycles dropped off without a scheduled appointment or prior approval may be subject to an unscheduled drop-off fee.

Required Drop-Off Form

Customers must complete a drop-off form before service that includes:

  • Contact information
  • Motorcycle details
  • Requested service or work
No Overnight or After-Hours Drop-Offs: Motorcycles must be dropped off during scheduled business hours. A motorcycle left on the premises outside business hours without prior authorization will be subject to a $50 unauthorized drop-off fee.
Repeated Cancellations & No-Shows: Please provide reasonable notice when rescheduling or canceling. Repeated cancellations, missed appointments, or failure to provide notice may result in future service being declined and placement on our No Service List.

Customer-Supplied Parts & Shipments

We primarily install parts purchased through our store to support proper fitment, quality, and warranty coverage.

Parts From Other Retailers

Parts from third-party retailers may not be shipped to our location without prior approval.

Unauthorized shipments will be refused or may be subject to a handling and processing fee.

Customer-Supplied Parts

  • Fitment and condition are not guaranteed.
  • Increased labor rates may apply.
  • Damaged, incorrect, incomplete, unsafe, or poor-quality parts may be declined.
  • Additional time caused by fitment, missing components, or compatibility issues will be billed accordingly.
Important: Grom Dudes Garage is not responsible for incorrect, damaged, incomplete, or failed parts supplied by customers or external vendors.

Vehicle Condition & Service Approval

Every motorcycle and requested service is reviewed before work is accepted.

Safety First: We reserve the right to decline service if a motorcycle is not in fair condition or if the requested work falls outside our service capabilities. This policy helps protect both our customers and technicians.

Payment Options

We accept the following payment methods:

Cash Accepted in-store.
Debit / Credit Cards A 3% processing fee may apply.
Zelle Accepted.
Mobile Wallets Contactless payments accepted where available.
ACH Transfers A 1% processing fee may apply.
Checks Checks are not accepted.

Coupons & Sales Tax

Coupons

Discount codes are available for online orders only and cannot be applied to in-store purchases.

Sales Tax

All services and parts are subject to applicable state and local sales tax. Final prices include the required sales tax for full transparency.

Storage Fees

$25 Per Day: Motorcycles not picked up within 2 business days after service completion are subject to a $25-per-day storage fee.

Exceptions may be granted for inclement weather, including cold, rain, or snow.

Additional Policies

Please review these related policies for additional information:

Questions About Our Service Policies?

Contact us if you are unsure whether your motorcycle or requested service falls within our guidelines.

Phone: (216) 202-0507

Email: sales@gromdudesgarage.com

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