Service Restrictions & Policies

Please review our service requirements and policies before scheduling your motorcycle with Grom Dudes Garage.

Service Restrictions

At Grom Dudes Garage, we only service name-brand street motorcycles from 2006–2027.

Bicycles, E-Bikes & E-Scooters: Due to an increase in requests, please note that we do not service bicycles, electric bicycles (e-bikes), or electric scooters (e-scooters).
Motorcycles We Service:
Yamaha, Kawasaki, Honda, Suzuki, BMW, Aprilia, Triumph, KTM, Indian, Harley-Davidson, Kymco, SYM, Vespa, Piaggio, Zero, CF Moto.
Motorcycles We Do Not Service:
Venom, Boom, XPro, DongFang, Jasscol, Hawk, Lifan, Vitacci, Roketa, IceBear, Lexmoto, Belmonte, HHH, Lamphle, and other off-brand or imported motorcycles with known quality, reliability, or parts availability concerns.

Services Not Provided

  • Major engine work, including valve adjustments, engine rebuilds, and timing chain or tensioner repairs. Clutch and stator services are available.
  • ECU or carburetor tuning or cleaning.
  • Frame modifications or custom fabrication.
  • Off-road vehicles or parts removed from them.
  • Repair of damaged or bent wheels, or spoked wheel realignment.
  • Trikes or Can-Am models.
  • Extensive electrical repair or diagnostics involving severe harness damage.

Appointment Policy

All services require a scheduled appointment. Walk-ins are not accepted. Motorcycles dropped off without a scheduled appointment or prior approval may be subject to an unscheduled drop-off fee. Scheduling ensures each motorcycle receives the attention and care necessary for high-quality service.

No Overnight or After-Hours Drop-Offs: All vehicles must be dropped off during scheduled business hours. Vehicles left on the premises outside of business hours without prior authorization will be subject to a $50 unauthorized drop-off fee.

Drop-Off Form

Customers must complete a drop-off form prior to service.

  • Contact information
  • Motorcycle details
  • Requested service or work

This allows our team to complete services accurately and efficiently.

Rescheduling & Cancellations

Please contact us as soon as possible if you need to reschedule or cancel an appointment.

Advance notice helps us accommodate other customers and manage our workflow effectively.

Repeated Cancellations & No-Shows: Repeated cancellations, missed appointments, or failure to provide reasonable notice may result in future service being declined. Customers with a repeated history of no-shows or cancellations may be placed on our No Service List.

Customer-Supplied Parts & Shipments

We primarily install parts purchased directly through our store to ensure proper fitment, quality, and warranty support.

Parts From Other Retailers

Parts from third-party retailers may not be shipped to our location without prior approval.

Unauthorized shipments will be refused or may be subject to a handling and processing fee.

Customer-Supplied Parts

Customer-supplied parts are not guaranteed for fitment or condition and may be subject to increased labor rates.

We reserve the right to decline the installation of any customer-supplied part if it is damaged, incorrect, incomplete, unsafe, poor quality, or otherwise unsuitable for installation.

Additional time required due to improper fitment, missing components, or compatibility issues will be billed accordingly.

Important: Grom Dudes Garage is not responsible for incorrect, damaged, incomplete, or failed parts supplied by customers or external vendors.

Vehicle Condition

We reserve the right to decline service if a motorcycle is not in fair condition.

Safety First: This policy helps ensure the safety of both our customers and technicians.

Payment Options

We accept the following payment methods:

Cash Accepted in-store.
Debit / Credit Cards 3% processing fee may apply.
Zelle Accepted.
Mobile Wallets Contactless payment options available.
ACH Transfers 1% processing fee may apply.
Contactless Payments Accepted where available.
Checks are not accepted.

Coupons

Discount codes are available for online orders only and cannot be applied to in-store purchases.

Sales Tax

All services and parts are subject to applicable state and local sales tax. Final prices include the required sales tax for full transparency.

Storage Fees

$25 Per Day: Motorcycles not picked up within 2 business days after service completion are subject to a $25/day storage fee.

Exceptions may be granted for inclement weather, including cold, rain, or snow.

Additional Policies

For your convenience, please refer to our other important policies:

Questions About Our Service Policies?

Contact Grom Dudes Garage if you have questions about whether your motorcycle or requested service falls within our service guidelines.

Phone: (216) 202-0507

Email: sales@gromdudesgarage.com

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